Helpdesk

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Helpdesk Services, part of Academic Computing Resources (ACR), provides customer service to students, faculty and staff in their use of campus technologies. The Helpdesk can be utilized via walk-in service, telephone service, email or chat services. Each service venue has unique advantages and offers directed support for our customers. The Helpdesk also serves as a central resource for all the desktop support (ITC staff) around campus. Anyone calling the Helpdesk will be able to discuss and define their problem and the staff of the Helpdesk will assist in resolving the issue.

Clients who have problems that defy a quick solution will have a service ticket generated in their name.  This service ticket will contain the description of the problem and include a service ticket number.   With that ticket number, customers can track the progress of their ticket up to completion by calling the Helpdesk and citing the assigned number. Once the problem is resolved and the service ticket is closed, an email notification will be sent to the customer. The customer will then have an opportunity to provide feedback on the service that they received.

To contact Helpdesk Services, please call (916) 278-7337 or e-mail helpdesk@csus.edu.

NOW ACCEPTING APPLICATIONS FOR THE SPRING 2009 SEMESTER IN HELPDESK SERVICES.  Please go to "Student Assistant Positions" below to review job descriptions and to fill out an application form.  Applications may be turned in at the Helpdesk, AIRC 2005.

Last Updated: December 3, 2008